Refund Policy

Last updated: 14 September 2026

This policy applies to paid Wedding Credits and other eligible digital purchases. Purchases are processed by Lemon Squeezy, the Merchant of Record.

1. Unused purchases

You may request a refund within 14 calendar days from purchase if the relevant paid order is unused. An order is unused only when no credit from it has been redeemed or applied to publish, activate, renew, or extend a gallery. Mandatory consumer rights are not removed.

2. Immediate digital-service performance

Redeeming a Wedding Credit starts the associated digital service immediately. Where required, you may be asked to expressly request immediate performance and acknowledge that withdrawal rights may be lost or reduced once performance begins.

3. Complimentary credits

Free, promotional, trial, and complimentary credits have no cash value and are not refundable.

4. Errors and requests

For duplicate charges, incorrect amounts, or credits not added correctly, email support@wedulo.com with the account email, order or receipt identifier, and a short explanation. Eligible refunds are processed through Lemon Squeezy and may take up to 10 days to appear.

5. Refunds, chargebacks, and expiry

Lemon Squeezy may process refunds or chargebacks under its own terms and obligations. Wedulo may remove corresponding unused credits and may restrict affected galleries or accounts where redeemed credits create a discrepancy, subject to applicable law. Purchased credits do not expire while the Service remains available and the account is in good standing.

6. Discontinuation

If Wedulo permanently discontinues paid credits and cannot honor eligible unused credits, it will provide a reasonable remedy, including use time or refunds where required.

Refund requests: support@wedulo.com